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I was 3 days late on rent and before I bought a money order , I went on their online portal to check actual balance as of the 3rd day. So I knew the correct amt for money order .

I personally dropped off payment to their inside drop box that same day. Well , on the 8th day , I received email setting I owed additional $90 because of being 5 days late and they sent out a certified letter to me . This is wrong ! So I emailed Darcy gibbons- she said for me to check online for accurate balance .

I told her I did- then she said call before making payment for balance!! So I guess their online portal for tenants is not accurate for balance!!

Location: Phoenix, Arizona

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